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If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 7 days of receipt. We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition. To return or exchange an item, please email us at Info@whitesuedejewelry.com for a return authorization number. Items cannot be accepted for a return or repair without an RA number. For your protection, please insure the package for the full purchase amount. White suede Fine Jewelry is not responsible for items lost or damaged during transit. Store credit is issued upon receipt of the item. Refunded credits do not include shipping costs.
We accept cancelations if they are made within 24 hours of purchase.
We offer repairs due to normal wear and tear, production issues, lost earring mates, or elective alterations such as ring resizing. We stand behind the quality of our merchandise and are happy to provide repairs due to manufacturing issues free of charge for 90 days from the date of purchase. After 90 days, repairs changes may incur.
Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge
Don't know your ring size? We're here to help. We have ring sizers available for purchase. But if the size you ordered doesn't fit, we offer resizes. For elective repairs such as ring resizing, there is a $50 service charge plus the cost of additional materials and shipping.
Sure, we will be happy to create a mate for your lost earring. Half pairs of earrings cost half the price of a full pair of earrings plus shipping. If the Earing includes Gemstones. They might not be identical to your pair.
Some items may be in stock and available to ship immediately. If the item is not in stock, please allow 4-6 weeks for delivery.
We offer complementary FedEX ground shipping on all orders. We require a physical address, as FedEX does not ship to PO Boxes. Customers will receive a notification email with the FedEX tracking number when the package is sent.
Please note that FedEX ground shipping can take up to 5 business days for delivery, depending on your shipping address.
If you need something in a hurry, we're here to help. We have a ever-changing variety of jewelry on hand, and we'd be happy to discuss what pieces could be available for same day shipping. Please contact us about expedited delivery options.
We do ship internationally USPS Priority Mail for $50. However, there are absolutely NO returns or exchanges on international shipments. Please mail email@example.com. to process international orders. White Suede Fine Jewelry is not responsible for any duties or VAT applied to an international shipment; by ordering on our website you agree to pay any import fees.
Yes! Though email tends to get the fastest response, our Customer Service Department is open Monday through Friday 10:00AM - 5:00PM CST. If you are having difficulty placing an order or have questions, please email or call us at 312-883-1990. We will do our best to get back to you within 24 hours or during the next business day.
Sure! Our gift cards act like a debit card. When buying a gift card, you can select the amount you would like to place on the card and the recipient can redeem it on whatever products they wish in whatever increments they wish up to the specified amount. [We do have a maximum of $1000 per card, as cards are essentially like cash. They cannot be replaced if they are lost or stolen. If you would like to treat someone to something very special that is over the $1000 limit, please contact us via. Email Info@whitesuedejewelry.com Once ordered, The gift card code to be emailed to the recipient.
Conflict-Free Diamonds - Our Guarantee
At White Suede Fine Jewelry, we understand that our customers care where their diamonds come from, and we share that concern with you. Every diamond we sell is certified conflict-free in compliance with the Patriot Act, the Kimberley Process, and United Nations resolutions. Our internal guidelines exceed these government requirements: we have binding contracts with our suppliers which guarantee that the diamonds they offer to us for sale comply with all applicable laws and are certified conflict-free. We only purchase polished diamonds from sources which are members of the professional diamond trade
Kimberley Process Compliance and America's Patriot Act
The Kimberley Process Certification Scheme (KPCS) was established by the United Nations General Assembly in 2003 to preclude diamonds associated with conflict from entering the diamond market. All KPCS Governments must certify that rough diamonds derive from sources known to be conflict-free. To extend the KPCS to polished diamonds, the World Diamond Council established a System of Warranties to guarantee that polished diamonds derive from a conflict-free rough source. Polished diamonds sold in the U.S. must adhere to the Patriot Act and sanctions by the US Treasury’s Office of Foreign Assets Control. Every U.S. dealer must maintain Kimberley compliance or be subject to penalties from Homeland Security, the U.S. Justice Department, and the U.S. Treasury.
All the metals we use in our casting and findings originate from a domestic refiner which is 100% recycled.
We use 14k Gold in our pieces because we feel that it gives the perfect balance of beauty and strength. 14k stands for the amount of pure gold per 24 parts (ie 24k would be pure gold). Pure gold is very malleable and tends to break and bend very easily so its not used often in Jewelry Gold can come in many colors, White Suede Fine Jewelry uses yellow most frequently but, in some designs, employs the use of a lovely Rose or White Gold depending on the desired result.
Sterling Silver(.925) is one of the most common jewelry metals on the planet. It is stronger than pure silver (marked .999) and can be oxidized to create interesting design aesthetics. We back most of our pieces in silver to preserve the natural coloring of the stone, especially in semi-translucent gems.
Yes, all of our diamonds are conflict free and in accordance with the Kimberely Process.
We know that once you fall in love with White Suede work you will never want to take it off, but it is recommended to remove ALL Jewelry when in in water for extended periods of time (showering, swimming) engaging in strenuous physical activities (especially those activities where the piece can be banged around) and while sleeping. We like to remember proper Jewelry Care and maintenance by avoiding the 4 S’s ; Sleeping, Swimming, Sweating and Showering. With Opals one must remember never use a sonic cleaner or harsh chemical. Our recommendation is to clean jewelry with a mild soap and warm water; promptly drying after, or a designated jeweler’s cloth for made for precious metals.
We value the unique natural qualities of all the material we use. Many of our stones have natural texture, inclusions or coloring that can differ from stone to stone. If a piece is described as 'One of a Kind,' customer will receive the exact item pictured.
We love creating future heirlooms, so don’t hesitate to ask! Nothing makes us happier than creating a one of a kind beauty to bring you joy for years to come